Term and Conditions

Welcome to Robens Camping Shop! These Terms and Conditions govern your use of our website and purchases from our online store. By accessing our site and making purchases, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for outdoor enthusiasts aged 18 years or older who wish to purchase quality camping equipment. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on campsheltershop.com, including text, graphics, logos, and product designs, is the property of Robens Camping Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our camping equipment, including tents (1-6+ man), air beds, camp furniture, and accessories. However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. You will receive an order confirmation email once your payment is processed.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honor the price at the time of your order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You must provide accurate payment information and have sufficient funds for your purchase.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking and insurance
• Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

4.3 Delivery Areas

We ship worldwide except to certain remote locations and parts of Asia. Contact us at [email protected] if unsure about delivery to your region.

5. Returns and Refunds

5.1 Returns Policy

We want you to be completely satisfied with your outdoor gear. You may return most items within 15 days of receipt if:

• The item is unused and in original condition
• All original packaging and tags are intact
• You provide proof of purchase

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on these items unless faulty:

• Air beds
• Camp beds
• Foam sleeping mats
• Hammock accessories

5.3 Return Process

1. Contact us within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) number
2. Package the item securely in its original packaging with all tags attached
3. Include a copy of your order confirmation inside the package
4. Ship to our returns address using a trackable method

Returns Address:
Robens Camping Shop Returns
37 Carnhill
Londonderry
GB CH3S 1ZQ

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping charges are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.

6.2 Accurate Information

You must provide accurate, current, and complete information during checkout, including shipping address and payment details.

6.3 Proper Use of Products

Our camping equipment is designed for recreational outdoor use. You are responsible for using products according to manufacturer guidelines and safety instructions.

7. Liability Limitations

7.1 Product Use

Robens Camping Shop is not liable for any injury, damage, or loss resulting from improper use of our products. Always follow safety guidelines when using camping equipment.

7.2 Website Availability

We strive to maintain uninterrupted access to our website but cannot guarantee it will always be available or free from errors.

7.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters or supply chain disruptions.

8. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

9. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

10. Changes to Terms

We reserve the right to modify these terms at any time. The current version will always be posted on our website with the effective date.

11. Contact Us

For questions about these Terms and Conditions or any other inquiries, please contact our customer service team:

Email: [email protected]
Postal Address: Robens Camping Shop, 37 Carnhill, Londonderry, GB CH3S 1ZQ