Welcome to Robens Camping Shop’s FAQ section. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].

About Our Shop

Who is Robens Camping Shop for?
We cater to outdoor enthusiasts of all kinds – from solo backpackers preparing for wilderness treks to families getting ready for camping holidays. Our product range supports everything from lightweight solo adventures to large group camping trips.
What kind of products do you specialize in?
We specialize in high-quality camping equipment including tents (from 1-man to 6+ man sizes), sleeping solutions (camp beds, air beds, sleeping mats), camp furniture (chairs, tables, cupboards), lighting (gas and candle lanterns), and various camping accessories to enhance your outdoor experience.

Product Questions

How do I choose the right tent size?
Our tents are categorized by the number of people they’re designed to accommodate. For comfort, we recommend choosing a tent rated for one person more than your actual group size (e.g., a 3-man tent for 2 people). This allows extra space for gear and movement.
What’s the difference between camp beds and air beds?
Camp beds are elevated off the ground with a frame and fabric surface, offering firm support and insulation. Air beds provide adjustable softness but require inflation. Camp beds are more durable while air beds can be more comfortable for those who prefer a softer sleeping surface.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping (£12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch.
2. Free Shipping: Available for orders over £50, delivered via EMS in 15-25 business days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days. During peak season (May-August), we recommend ordering at least 3 weeks before your trip to account for potential delays.
Do you ship internationally?
Yes, we ship globally except to some Asian and remote areas. Please note that customs fees may apply depending on your country’s regulations, and delivery times may vary during local holidays or peak seasons.

Payments

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal for a seamless shopping experience.
Is my payment information secure?
Absolutely. We use secure payment gateways and do not store your payment information on our servers. All transactions are encrypted for your protection.

Returns & Exchanges

What is your return policy?
If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. In such cases, we’ll provide a prepaid return label.

Account Questions

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
I forgot my password. How can I reset it?
On the login page, click “Forgot Password” and enter your email address. You’ll receive instructions to reset your password.

Contact Information

If you have any further questions, please contact us:

Email: [email protected]
Address: 37 Carnhill, Londonderry, GB CH3S 1ZQ

Happy adventuring from the Robens Camping Shop team!