At Robens Camping Shop, we understand that when you order camping gear, you’re planning your next great adventure. That’s why we’ve designed our delivery services to be as reliable and efficient as the premium equipment we sell.

Our Delivery Promise

Whether you’re a solo backpacker preparing for a wilderness trek or a family getting ready for a camping holiday, we ensure your gear arrives when you need it. Our global shipping network delivers quality camping equipment to outdoor enthusiasts worldwide (excluding some Asian and remote areas).

Shipping Options Designed for Campers

1. Standard Shipping (£12.95)

Ideal when you need your gear quickly for an upcoming trip. We partner with trusted carriers DHL and FedEx to deliver your order in 10-15 business days after dispatch.

Perfect for: Last-minute camping preparations or when you need specific items like tents, sleeping mats, or essential accessories before your departure date.

2. Free Shipping (Orders over £50)

For those planning ahead, we offer free shipping via EMS on orders over £50. Delivery typically takes 15-25 business days after dispatch.

Great for: Seasonal camping equipment purchases, family-sized tents (4+ man tents), or when stocking up on multiple items like camping furniture, chairs, and lanterns.

Order Processing

We process all orders within 1-2 business days. During peak camping season (May-August), we recommend placing orders at least 3 weeks before your trip to account for potential shipping delays.

Tracking Your Adventure Gear

Once your order ships, you’ll receive a tracking number via email. This allows you to follow your gear’s journey from our warehouse in Londonderry to your doorstep.

International Delivery Considerations

While we ship globally (excluding some Asian and remote areas), please note:

  • Customs fees may apply depending on your country’s regulations
  • Delivery times may vary during local holidays or peak seasons
  • Large items like 6+ man tents or camping furniture may require additional processing time

Returns & Exchanges

If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.

Payment Options

We accept all major payment methods to make your shopping experience seamless:

  • Visa
  • MasterCard
  • JCB
  • PayPal

At Robens Camping Shop, we’re committed to getting your outdoor gear to you efficiently and reliably, so you can focus on what really matters – your next adventure in the great outdoors.

The Robens Camping Shop Team
37 Carnhill, Londonderry, GB CH3S 1ZQ